FAQs
FAQs
GOT QUESTIONS?
Welcome to the Srripo Help Center
AVAILABILITY
Monday through Friday: 5 PM to 2 AM PST
SHIPPING/ORDER STATUS
CAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?
Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
Do you ship internationally?
Yes, we ship to most countries around the world. Shipping rates and delivery times vary depending on the destination.
How can I track my order?
Once you've placed your order, our products typically ship from our warehouse within 2-4 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
RETURNS
What is your return policy?
We accept returns within 30 days of purchase. Products must be unopened and in their original packaging. Please contact
our customer service team to initiate a return. Learn more details
How do I request a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@srripobeauty.com.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@srripobeauty.com.
PRODUCT RELATED
How long does it take to see results from your products?
Results can vary depending on the product and individual skin type. Generally, you may start to see noticeable improvements within 4-6 weeks of consistent use.
Are your products natural or organic?
Our products are made with high-quality ingredients, including natural and organic components whenever possible. Please check the product descriptions for specific details.
How often should I use the facial mask?
For best results, we recommend using the facial mask 1-2 times per week, depending on your skin's needs and the specific mask’s instructions.
Can I use multiple serums in my skincare routine?
Yes, you can layer multiple serums in your skincare routine. Apply the thinnest consistency serum first and allow each layer to absorb fully before applying the next. Always follow with a moisturizer.
How do I use the Vitamin C Face Serum?
Apply a few drops of the Vitamin C Face Serum to clean, dry skin. Gently massage it into your face and neck, avoiding the eye area. Use it daily for best results, followed by a moisturizer.
OTHER
How can I contact customer service?
You can contact our customer service team via email at support@srripobeauty.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.